Tech support

Built the machine, service the machine. Remote help within one working day, on-site engineers across India, spares stocked in India.

Raise a support request Call support
Knowledge baseGuides: choosing a laser, materials, marking types, files, maintenance, safety FAQGeneral, buying, installation, operating, service — plus every machine's own questions ArticlesBuying guides, application notes, safety and maintenance from our engineers Service & AMCAnnual maintenance, calibration, source replacement, breakdown visits Spares & accessoriesLenses, sources, galvos, goggles, controllers — stocked in India DownloadsBrochures, spec sheets, software links TrainingOperator, maintenance and safety sessions at our works or on site

Service & AMC

Keep it running like day one.

Breakdown support

Any Photonik machine, in or out of warranty

  • Remote diagnosis within one working day
  • On-site visit — Mumbai / MMR in 48 h [confirm]
  • Spares from our stock
  • Pay per visit
Raise a request
Recommended

Annual Maintenance Contract

For production machines

  • 2 scheduled visits / year: galvo calibration, power test, electrical check
  • Priority breakdown response
  • Chiller & extraction service
  • Software updates & operator refresher
  • Discount on consumables [confirm]
Ask for AMC quote

Upgrades & retrofits

Existing machines — ours or others

  • Source replacement / power upgrade
  • Rotary, CCD, auto-focus, on-fly kits
  • Enclosure & safety upgrades
  • Controller & software migration
Discuss an upgrade

Support request

Tell us what's happening.

Machine model, what you see (error, mark quality, no power) and a photo or short video help us fix it on the first call.

Support line+91 91724 15133 WhatsApp (send photos / video)+91 86055 04814 Emailinfo@photoniksolutions.com
Monday – Saturday[9:30 – 18:30]
Emergency (production down)WhatsApp any time

Raise a request

Type of request

Opens WhatsApp with your request filled in — attach photos or a video there, then press send.

Downloads

Brochures & documents

PDFFiber Laser MarkingBrochure · specs, models, accessories PDFCO2 Laser MarkingBrochure · specs, models, accessories PDFUV Laser MarkingBrochure · specs, models, accessories DOCOperator manual[Request by machine model] SWMarking software[Download link to be added] PDFSafety data & site prep checklist[To be added]
Laser marking demonstration

Training

Operators who understand the machine.

  • Operator training — included with every machine at installation
  • Maintenance training — lens care, focus, calibration, common faults
  • Laser safety — Class 1 vs Class 4, goggles, fumes, handheld welding
  • Software deep-dive — variable data, barcodes, PLC integration
Book a session