Frequently asked questions
Everything customers ask before and after buying — grouped by topic. Machine-specific questions are also on each product page.
General
Choosing the right laser
Fiber, CO2 or UV — how do I choose?
Metals → Fiber. Wood, acrylic, leather, paper, glass frosting → CO2. Plastics, glass, PCB and anything heat-sensitive → UV. Unsure? Send the part; we test it on all three and send photos.
Can one machine mark, cut and weld?
Marking and light cutting share a galvo platform; welding needs a CW source and a different head. For most shops we recommend one marking machine plus a handheld welder rather than a compromise machine.
Do you make the machines or import them?
We design and assemble in India using sources from Raycus, JPT, MAX, Coherent, Synrad and Reci, with galvos, controllers and fixtures integrated by our engineers. Customised and robotic builds are done in-house.
Can I see a demo before ordering?
Yes — visit our works or send a part for a filmed sample.
Buying
Quotes, lead time & payment
How do I get a quote?
Use the enquiry form, WhatsApp +91 86055 04814 or email info@photoniksolutions.com with material, part size, what to mark/cut/weld and daily volume. We reply within one working day.
What is the lead time?
Standard marking machines: typically 2–3 weeks. Cutting machines and welding cells: 6–14 weeks depending on configuration.
Is a free sample really free?
Yes for standard materials and small parts. Large or complex trials may carry a nominal charge that is credited on order.
Do you offer financing or GST invoicing?
GST invoicing is standard.
Can the machine be customised?
Yes — fixtures, rotary, multi-head, CCD positioning, conveyors and robot integration are all built to order.
Installation
Site, power & training
What power supply is needed?
Marking machines: single-phase 230 V, under 1 kW. Fiber cutting and welding: three-phase 415 V; 2 kW welder ≈ 8 kW draw. A stabiliser is recommended in areas with voltage swings.
Do I need water cooling or air-conditioning?
Marking machines are air-cooled. CO2 cutting and welding machines include a chiller. A panel AC is optional for marking machines in hot shop floors (above 35 °C).
Do you install outside Maharashtra?
Yes — installation, commissioning and training at your site anywhere in India; remote support afterwards.
How long is operator training?
Marking: half a day. Cutting: 1–2 days including nesting software. Handheld welding: one day with safety training. Additional sessions are available.
Is fume extraction included?
Enclosed marking machines include a filtered extractor. For open machines and cutting we recommend an extractor sized to the material — we'll specify it in the quote.
Operating
Day-to-day use
What files does the software accept?
DXF, AI, PLT, SVG, BMP, JPG, PNG, GIF, TIF, TTF/SHX fonts, plus Excel for serial and batch data.
Can it mark on a moving line?
Yes — the On-fly format syncs to your conveyor encoder for packaging, cable and pipe lines.
Can it mark inside a ring or on a bottle?
Yes — the rotary attachment handles rings, cylinders, bottles and tumblers; the pen rotary handles pens and small tubes.
How fast is it?
Marking speed up to 7000 mm/s; a typical 20-character serial takes under a second. Cutting and welding speed depend on thickness — we quote cycle times from your drawing.
Does the software support barcodes and traceability?
Yes — Code 128, EAN, QR, Data-Matrix and GS1 with grading, and per-part logging with timestamp.
Service & spares
Warranty, AMC & parts
What is the warranty?
[Standard warranty period on machine and source to be confirmed.] Consumables (lenses, nozzles, protective windows, goggles) are excluded.
Do you offer an AMC?
Yes — annual maintenance contracts covering scheduled visits, galvo calibration, chiller service, source health check and priority response. Details →
Are spares in stock?
Lenses, protective windows, sources, galvos, goggles, power supplies and controllers are stocked in India. Accessories & spares →
How fast is service response?
Remote diagnosis within one working day. On-site in Mumbai / MMR usually within 48 hours; rest of India within a week.
Can you service a machine we bought elsewhere?
Usually yes for common platforms (EZCAD-based marking machines, Raycus / JPT / MAX sources). Send the model and photos.
By machine
Machine-specific questions
Fiber Laser Marking Machine
Can it mark inside a ring?
Yes — with the rotary or pen-rotary attachment, ring inside/outside marking is standard for jewellery customers.
Which power should I choose?
20–30 W for surface marking and serials; 50 W+ for deep engraving or high-speed lines. Send a part and we will test.
Does it need water cooling?
No — fiber sources are air-cooled. A panel AC is optional for hot shop floors.
CO2 Laser Marking Machine
CO2 or fiber for plastics?
Dark engineering plastics: fiber. PET, clear or coated plastics and anything organic: CO2 (or UV for a cold mark).
Can it mark on a running conveyor?
Yes — the On-fly format syncs to your line encoder for packaging and pipe extrusion lines.
UV Laser Marking Machine
Why UV instead of fiber for plastics?
Fiber heats the surface and can foam or discolour white/clear plastics. UV marks cold, so the surface stays smooth and food/medical-safe.
Is 3 W enough?
For most plastic and glass marking, yes. 5–10 W for faster lines or deeper contrast on ceramics.
Does it mark metals?
Lightly — for metals choose fiber. UV is for non-metals and precision.
3D Laser Marking Machine
When do I need 3D marking instead of a standard marker?
When the surface is curved, stepped or sloped by more than a few millimetres, or when you need sculpted 3D relief. A standard marker loses focus on such parts.
Can it engrave from a 3D model?
Yes — import an STL and the software slices it into layers for deep relief engraving.
Fiber Laser Sheet Cutting Machine
What power do I need?
MS to 10 mm / SS to 5 mm: 1.5–2 kW. Thicker plate or higher speed: 3–6 kW.
Oxygen or nitrogen?
Oxygen for thick MS; nitrogen or compressed air for SS, aluminium and clean thin MS.
Fiber Laser Pipe & Profile Cutting Machine
Can it cut sheet as well?
Yes — ask for the sheet + tube combination machine.
Maximum wall thickness?
MS 8 mm at 2 kW; SS 5 mm.
CO2 Laser Cutting & Engraving Machine
Can it cut metal?
No — for metal choose the fiber sheet cutter. CO2 engraves coated metal only.
Glass tube or RF tube?
Glass tubes are economical; RF metal tubes last longer and engrave finer.
Laser Micromachining System
Nanosecond, picosecond or femtosecond?
Shorter pulses mean less heat and cleaner edges. We test your part and recommend the pulse width that gives the quality you need at the lowest cost.
What is the smallest feature?
It depends on material and thickness — send a drawing and we will confirm what is achievable.
Handheld Laser Welding Machine
Is it safe in an open shop?
The gun only fires when the touch-sensing nozzle contacts metal; goggles and a screen are supplied and we train at installation.
Running cost?
About 6–8 units/hour at 2 kW plus argon and wire — no electrodes or tungsten.
Automated Laser Welding Platform
Can you integrate with my line?
Yes — PLC I/O, conveyor hand-off and CCD part location are available.
Robotic Laser Welding Cell
Lead time for a cell?
Typically 10–14 weeks from approved fixture drawings.
Nd:YAG Laser Welding Machine
Nd:YAG or fiber laser welding?
Nd:YAG pulsed welders suit precise spot welds, mould repair and jewellery under a microscope. For long seams and higher speed on sheet metal, fiber laser welding is usually better — we can test both on your part.
Can it repair moulds?
Yes — with filler wire it rebuilds worn edges, cracks and corners, which are then machined or polished to size.
Laser Cladding Machine
How is it different from thermal spray or welding?
Laser cladding forms a true metallurgical bond with very low dilution and heat input, so layers are dense and the part barely distorts.
Can you clad our worn parts as a trial?
Yes — send the part or a drawing and the alloy you need; we will suggest the process and run a sample.
Laser Micromachining System
Nanosecond, picosecond or femtosecond?
Shorter pulses mean less heat and cleaner edges. We test your part and recommend the pulse width that gives the quality you need at the lowest cost.
What is the smallest feature?
It depends on material and thickness — send a drawing and we will confirm what is achievable.
Metal 3D Printer (SLM)
When is metal 3D printing worth it?
For complex or consolidated parts, internal channels, lightweight lattices and short runs where tooling cost or lead time is high.
Can you print a sample part?
Share your CAD file and material — we will advise on printability and arrange a sample build.
Large Format Laser Marking Machine
How large can you go?
Standard beds go up to about 3 m × 1.5 m; longer gantries can be built for your part.
Will there be lines between fields?
No — the software stitches scan fields automatically so graphics run continuously.
Still have a question?
Ask an engineer directly — we reply within one working day.